These Gloo Services Terms of Services form an agreement (the "Agreement") between You and Gloo, LLC ("Gloo," "We," "Our," or "Us").
This Agreement applies to the services provided by Gloo ("Services"). If you are accessing the Services on your behalf, then the references in this Agreement to "You" and "Your" refer to you individually. If you are accessing the Services on behalf of an organization or other entity, then the refences in this Agreement to "You" and "Your" refer to you and that organization or or other entity.
In either case, Gloo is willing to permit You to access and use the Services only if You agree to be bound by this Agreement. Specific terms in this Agreement apply based specifically upon Your selection of Services (as indicated on an Order Form) - not all terms (particularly in Section 17(2)) apply to Your Services unless You subscribe to those Services. For example, terms in this Agreement relating to the Initiatives only apply to You if you elect to participate in an Initiative.
The Services may include certain of the following, which will be described on Your Order Form(s):
Gloo may add or remove Services (including those linked above) from time to time.
You enter into this Agreement with Gloo either by accepting this Agreement or using any of the Services. By entering into this Agreement, You represent that You have authority to enter into the Agreement with Gloo, both on Your own behalf or on behalf of any other entity or organization on behalf of which you are accessing or using the Services. IF YOU DO NOT AGREE WITH THIS AGREEMENT, PLEASE DO NOT ACCEPT THIS AGREEMENT OR ACCESS OR USE THE SERVICES.
This Agreement takes precedence over and supersedes any prior agreements, whether oral or written, express or implied, between Gloo and You, including any non-disclosure or confidentiality agreement.
You and Gloo agree as follows:
Order Forms. You may enter into one or more order forms in connection with this Agreement (each, an "Order Form") setting forth the Services to be provided to You under this Agreement, the pricing for those Services, and additional terms applicable to those Services. Each Order Form you enter into with Gloo will become a part of this Agreement. This Agreement will take precedence over and supersede any conflicting terms of any Order Form, unless the Order Form indicates that it expressly supersedes this Agreement with an amendment of some kind.
Additional Agreements. You may also enter into additional agreements with Gloo regarding the Services ("Additional Agreements"). Additional Agreements regarding the Services will supplement this Agreement as to the Services covered by the Additional Agreement. An Additional Agreement will take precedence over and supersede this Agreement only as to the Services covered by the Additional Agreement and this Agreement will continue to control in all other respects.
Your Data. Our Services may involve the processing or other use of raw data and information You provide or make available to Gloo about Your organization, members, or attendees ("Your Data"). Gloo will only use Your Data to provide You with the Services and to perform its obligations and exercise its rights under this Agreement and Gloo agrees to delete Your Data upon the termination or expiration of this Agreement, in each case in accordance with this Agreement (including and subject to Section 17.2 below) and any Additional Agreement(s). Except as set forth herein, Gloo will not share Your Data with any other party and in no case will Gloo sell, lease or license Your Data. You agree that certain Services may be dependent on You providing Your Data to Gloo in a specific form. You will not submit Your Data to Gloo in a way that violates any applicable laws, rules, regulations or third party rights. You represent and warrant that You have all necessary rights and permissions to provide Us with Your Data and for Gloo to use Your Data for the Services You select on Your Order Form, and that You will not submit any of Your Data in a way that is inconsistent with any promises or representations You have made to the applicable data subjects.
Services Data. Through Our Services, Gloo provides data and datasets, as well as information including analytics and insights based on those data and datasets ("Services Data"). You may use Services Data only during the Term (as defined below) to assist You with Your mission to understand Your customers better and create audiences for targeted marketing in accordance with this Agreement. Services Data originates both from Gloo and from Our third party suppliers and licensors ("Data Suppliers"). Absent a specific Additional Data Services project and only with your express consent, in no case will we provide Your data to a Data Supplier. We may provide the Services Data to You in a number of ways. For example, Gloo may provide You with Services Data that is appended to or combined with Your Data. Alternatively, We may create data "models" intended to help You understand and target specific individuals, entities, or organizations who might benefit from Your services, products, or offerings.
Account. You are responsible for any and all use of the Services and Services Data through any account You establish or are provided on the Services (Your "Account"). You agree to pay all charges arising from such use, pursuant to this Agreement or supplemental terms of payment (including as set forth in Your Order Form). You will only allow your employees and agents to access the Services and Services Data through Your Account and agree not to share Your Account password or other credentials with any person or entity who is not Your agent or employee authorized to act on Your behalf. You agree that You are liable for any activity that occurs through Your Account.
Term. Unless otherwise stated in Your Order Form, the "Term" of Your license of the Services and the Services Data is 12 months from the date You enter into the applicable Order Form covering the Services or Services Data. If Your Order Form sets forth a different license Term, then that Term will apply as to the Services and Services Data in that Order Form.
Termination. Either You or Gloo may terminate this Agreement or any Order Format any time upon notice to the other party. Any termination of any individual Order Form will not affect this Agreement or any other Order Forms under this Agreement. Any termination of this Agreement will terminate all Order Forms under this Agreement. Upon any termination of this Agreement or expiration or termination of any applicable Order Form, all amounts payable by You under this Agreement or such Order Form will become immediately due and payable. You may not access or use Your Account or the Services or Services Data, or retain any Services Data (or copies of Services Data), after any termination of this Agreement or any expiration or termination of the Order Form applicable to the Services or Services Data. You agree to delete all Services Data upon termination of this Agreement or expiration or termination of each applicable Order Form. Upon Gloo's request, You agree to certify in writing that You have complied with this requirement.
Pornography or sexually explicit products or services,
Prescription drugs or homeopathic remedies,
Firearms, ammunition, or other weapons,
Credit repair services,
Illegal gambling, including bitcoin casinos,
Penny stock or "pump and dump" schemes,
Goods or services that violate trademark or copyright laws, including counterfeit or pirated materials,
Materials that promote hate speech, or incite violence or hatred against any particularized societal group, whether based on race, ethnicity, gender or gender identity, sexual orientation, religion, or other status, or
Any products or services relating to illegal or illicit activities.
Direct Marketing Compliance. If You use any Services Data to target or deliver messages (whether via email or telephone) for marketing or other commercial purposes, You covenant and agree as follows:
You have the right and authority to send all messages (whether emails, texts or otherwise) to the individuals on Your recipient list and such addresses and numbers, and You have obtained any necessary consents from all participants in accordance with applicable law);
You will use the Services Data in compliance with all applicable local, state, provincial, national and other laws, rules and regulations, including those relating to commercial or spam email and mobile messaging, and including the U.S. CAN-SPAM Act, Telephone Consumer Protection Act, and the Canadian CASL;
You will only use the Services Data to advertise, promote and/or manage a bona fide offer or services;
You will not use false or misleading headers or deceptive subject lines in your messages, and You will ensure that You (or as applicable, the legally designated "Sender" as defined under applicable law) are sufficiently identified in the header of the email or message, and that a legally sufficient address is identified in the footer;
You (or as applicable, the legally designated "Sender" as defined under applicable law) will provide an accessible and unconditional unsubscribe link for inclusion in the footer of every email or message, and You will not send any emails or other messages to any recipient who has unsubscribed from your mailing list; and
You will operate Your marketing program in compliance with all other requirements of applicable law, including any requirements to honor opt-out requests or do not call lists.
Communication and Disclosure Restrictions. All marketing communications You use that are based on or in any way derived from the Services Data shall (i) not include any reference to any selection criteria or the source of the recipient's information; (ii) comply with all applicable federal and state laws, rules and regulations; and (iii) comply with all applicable privacy policies, ethical use and practices by the Direct Marketing Association and the code of conduct of the Networking Advertising Initiative.
Furnish of Communications. Upon Gloo's request, You agree to provide Gloo with a copy of any marketing communication based, in any way, on or using information derived from the Services Data so that Gloo can confirm its compliance with applicable law and this Agreement.
Further Third Party Restrictions. You may not use the Services Data, in whole or in part, in the development of (i) any service or offering that is outside the scope of this Agreement or (ii) any data product or service to be provided to third parties, including any list enhancement data appending service or product.
Data Supplier's Rights. Gloo is obligated to comply with certain restrictions and requirements placed upon the use of the Services Data by Gloo's Data Suppliers, and may have a need to pass such requirements on to You. You shall comply with all restrictions and requirements now or hereafter imposed upon Gloo by any Data Supplier and made known to You in writing.
Safeguards. You represent and warrant that You have implemented and maintain a data privacy program and an information security program that each contain administrative, technical, and physical safeguards that are appropriate to the risk associated with the data you process, including any Services Data. You agree to use industry standard, reasonable efforts to keep Services Data in a secure environment at all times according to commonly acceptable security standards for enterprise data, and in an environment at least as secure as that in which You keep Your own confidential or proprietary data.
Your Further Obligations.
Compliance with Laws. In accepting and using the Services Data, You accept responsibility for complying with all applicable government laws, rules and regulations, and all third party rights applicable to the Services Data at any time during your use of the Services Data.
Compliance with Fair Credit Reporting Act. Gloo is not a consumer-reporting agency ("Consumer Reporting Agency") as defined by the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. ("FCRA") and our Services and reports do not constitute "Consumer Reports" as that term is defined in the FCRA. You agree to not use or provide the Services Data for any purposes enumerated in the FCRA in lieu of obtaining a Consumer Report. Specifically, You agree not to use or provide the Services Data, or authorize anyone else to use or provide the Services Data, for the following purposes:
in connection with establishing a consumer's eligibility for credit or insurance to be used primarily for personal, family or household purposes, or in connection with assessing risks associated with existing credit obligations of a consumer;
for the purpose of evaluating a consumer for employment, promotion, reassignment or retention as an employee;
for any tenancy verification or in connection with any application to rent real property;
in connection with a determination of a consumer's eligibility for a license or other benefit that depends on an applicant's financial responsibility or status;
as a potential investor or servicer, or current insurer, in connection with a valuation of, or assessment of credit or prepayment risks associated with, an existing credit obligation;
in connection with any information, service or product sold or delivered to a "Consumer"; (as that term is defined in the FCRA) that constitutes or is derived in substantial part from a Consumer Report;
for any other purpose covered under the FCRA; or
for the preparation of a Consumer Report or in such a manner that may cause such data to be characterized as a Consumer Report. You agree not take any "Adverse Action" (as that term is defined in the FCRA), which is based in whole or in part on Services or Services data, against any Consumer.
Individual Inquiries. You agree that You are responsible for managing and responding to any communication initiated by an individual ("Individual Inquiries") arising out of Your use of the Services Data. You agree to provide in-house removal from future marketing initiatives by any individual requesting such removal.
Monitoring. You agree that Gloo may monitor any Services We provide (such as through an API) in order to fulfill our obligations to You or under the law, or to ensure compliance with these terms or that the Services are functioning correctly. Gloo uses the results of such monitoring solely for its internal business purposes, such as improving the Services.
Our Rights to Use Your Data
Gloo Insights and Church Analytics. You agree that, unless You select specific Services described below and therefore agree to the additional rights applicable to that Service, We shall have the right to maintain, access, and use Your Data, to the extent provided, solely to provide the Services to You during the term of this Agreement and otherwise perform Our obligations as described herein. Except as set forth herein, Gloo will not share Your Data with any other party and in no case will Gloo sell, lease or license Your Data. If You elect to receive Church Analytics, and desire to have a third party provide You additional consulting services, You expressly provide such party the right to access Your Data through Us for the sole purpose of providing those services. If You elect to receive Gloo Insights, and desire to have a third party provide You additional consulting or marketing services, You expressly provide such party the right to access Your Data through Us for the sole purpose of providing those services.
Assessments. If You participate in Our Assessments Service, You grant Us the additional right to: (1) deliver and distribute assessments, questionnaires, and surveys to the participants and individuals that You indicate in order to collect their data and conduct the survey; (2) then process that data as necessary to analyze the assessments and provide You with analysis (including, without limitation, longitudinal analysis), and at Your election, recommend additional next steps or activities; and (3) use aggregated data and anonymized data in modeling, benchmarking and other analytics purposes, including improving Gloo's Services or the development of new offerings.
Church Innovation Initiative.You grant the following additional rights: (A) Right to use aggregated data and anonymized data by Us for modeling, benchmarking, and other analytics purposes, including making improvements to Gloo's services or developing new offerings and (B) Right for Us to make the trends, models, benchmarks, and other analytics (developed pursuant to (A) above - based upon aggregated data and anonymized data) to other sponsor(s), churches and organizations who also participate in the Church Innovation Initiative (in the same way that You may receive trends, models, benchmarks and other analytics (developed with aggregated data and anonymized data) from those sponsors, churches and organizations) for internal purposes. As set forth in Section 3, Gloo agrees to delete Your Data upon the termination or expiration of this Agreement, however, You agree that the aggregated data and anonymized data, and any trends, models, benchmarks or analytics created from that data, may remain a part of the Church Innovation Initiative upon termination or expiration of this Agreement.
Other Innovation Initiatives. From time to time, partners may establish additional collaborative exchanges of data or Innovation Initiatives ("Other Innovation Initiatives"). If You elect to participate in Other Innovation Initiatives:
Aggregated Data and Anonymized Data. That involve aggregated data and anonymized data, You grant the following additional rights: (A) Right to use aggregated data and anonymized data by Us for modeling, benchmarking, and other analytics purposes, including making improvements to Gloo's services or developing new offerings and (B) Right to Us to make the trends, models, benchmarks, and other analytics (developed pursuant to (A) above - based upon aggregated data and anonymized data) to other sponsor(s), churches and organizations who also participate in the specific Other Innovation Initiative in which You participate (in the same way that You may receive trends, models, benchmarks and other analytics (developed with aggregated data and anonymized data) from those sponsors, churches and organizations) for internal purposes. As set forth in Section 3, Gloo agrees to delete Your Data upon the termination or expiration of this Agreement or the completion of the Other Innovation Initiative, however, You agree that the aggregated data and anonymized data, and any trends, models, benchmarks or analytics created from that data, may remain a part of the Other Innovation Initiative upon termination or expiration of this Agreement.
Identifiable Data. That involve Identifiable data, You grant the following additional rights: (A) Right to Your Data by Us for use in modeling, benchmarking, and other analytics purposes, including making improvements to Gloo's services or developing new offerings and (B) Right to Us to make the trends, models, benchmarks, and other analytics (developed pursuant to (A) above - but excluding any identifiable data) to other sponsor(s), churches and organizations who also participate in the specific Other Innovation Initiative in which You participate (in the same way that You may receive trends, models, benchmarks and other analytics from those sponsors, churches and organizations) for internal purposes. As set forth in Section 3, Gloo agrees to delete Your Data upon the termination or expiration of this Agreement or the completion of the Other Innovation Initiative, however, You agree that the aggregated data and anonymized data, and any trends, models, benchmarks or analytics created from that data, may remain a part of the Other Innovation Initiative upon termination or expiration of this Agreement.
Custom Data Modelling. If You elect to engage Us for any additional Custom Data Modelling Services, You agree that We shall have all rights in and to Your Data necessary for Us to provide those Custom Data Modelling Services to You and to otherwise perform Our obligations under this Agreement and under any Additional Agreement with respect to such additional Services.
Disclaimers and Limitations of Liability.
Proprietary Rights. The Services and Services Data are the intellectual property and proprietary information of Gloo and our Data Suppliers and other licensors and providers. Except as expressly granted herein, this Agreement does not grant You any intellectual property or other proprietary rights in or to the Services and Services Data or any software, hardware, or other technology used in providing the Services and Services Data. You hereby release and covenant not to sue Gloo and its corporate affiliates and any of their licensees, assigns or successors, for any and all damages, liabilities, causes of action, judgments, and claims (a) pertaining to any intellectual property, datasets, toolsets or other services You develop that are based on Services Data or (b) which otherwise may arise in connection with Your use of, reliance on, or reference to the Services Data.
Indemnification. You shall indemnify, defend and hold harmless Gloo, its agents, affiliates, and licensors from and against any costs, losses, damages, liabilities, judgments and expenses (including reasonable fees of attorneys and other professionals) ("Losses") arising out of or in connection with any claim, action or proceeding ("Claim") in any way directly or indirectly arising out of or related to: (a) Your access to or use of the Services or any Services Data; (b) Your violation of this Agreement or applicable law; (c) Your negligence or willful misconduct; or (d) Your Data. At Gloo's option, You shall assume control of the defense and settlement of any Claim subject to indemnification by You (provided that, in such event, Gloo may at any time thereafter elect to take over control of the defense and settlement of any such Claim, and in any event, You shall not settle any such Claim without Gloo's prior written consent).
Suspension. If You violate any provision of this Agreement We may suspend Your access to the Services and Services Data immediately. Additionally, Your access to the Services may be suspended in order for Gloo to make critical updates or protect the security of the Services and Our users or other third parties. Gloo will make reasonable efforts to notify You in the event of any suspension.
Confidential Information. "Confidential Information" means any non-public information disclosed by one party to another party that is: (a) at the time of disclosure identified or marked as confidential or proprietary information; or (b) by its nature and the circumstances should reasonably be considered to be confidential information, in all cases including, but not limited to, information regarding the Services, pricing, and Services Data. Confidential Information of a party ("Disclosing Party") will be held in confidence by the other party ("Recipient") and, except as otherwise provided herein, in Your Order Form or an Additional Agreement, or with the Disclosing Party's prior written consent, will not be disclosed to any third party other than Recipient's employees, contractors or representatives who have a need to know and who are bound by obligations of confidentiality ("Representatives"). The Recipient will: (i) not use the Confidential Information for any purpose other than in the performance and fulfillment of the Recipient's obligations or in the exercise of the Recipient's rights under this Agreement ("Purpose"); (ii) disclose any of the Disclosing Party's Confidential Information in response to a valid court order or other legal process, only to the extent required by that order or process and only after the Recipient has given the Disclosing Party written notice, if permitted, promptly after receipt thereof and the opportunity for the Disclosing Party to seek a protective order or confidential treatment of such Confidential Information (with the reasonable assistance of Recipient, and at Disclosing Party's expense, if the Disclosing Party so requests); and (iii) return all the Disclosing Party's Confidential Information to the Disclosing Party or destroy the same, at the Disclosing Party's request, except as otherwise permitted herein. The foregoing obligations apply to all Confidential Information of the Disclosing Party, unless and until such time as the Recipient can demonstrate with competent evidence that: (1) such Confidential Information is or became generally available to the public, through lawful means and through no fault of the Recipient and without breach of this Agreement; (2) such Confidential Information is or was already rightfully in the possession of the Recipient without restriction and prior to any disclosure by the Disclosing Party; (3) such Confidential Information is or has been lawfully disclosed to the Recipient by a third party without an obligation of confidentiality upon the Recipient; or (4) the Recipient can prove that such Confidential Information was developed independently by the Recipient without access to, use of or reference to the Confidential Information disclosed by the Disclosing Party.
Survival. The following Sections will survive the expiration or termination of this Agreement for any reason: 6, 7, 8, 17, 18, 19, 20, 22, 23, and 25-32.
Modification. Gloo may modify this Agreement, at any time and in its sole discretion, by posting the change to this web page, posting a notice to Your Account, emailing to the email address of Your Account or otherwise notifying You. All such changes shall be effective if You continue to access or use the Services or any Services Data following such notice.
Injunctive Relief. You agree that the limitations and restrictions in this Agreement are necessary and reasonable to protect Gloo, and that monetary damages may not be a sufficient remedy for breach of this Agreement. You therefore agree not to assert, with respect to an action or motion of Gloo for injunctive relief with respect to such breach, that monetary damages would be sufficient remedy for such a breach. You agree that Gloo will be entitled to seek temporary and permanent injunctive relief against any threatened violation of such limitations or restrictions or the continuation of any such violation in any court of competent jurisdiction, without having to prove actual damages.
Subcontractors. Gloo may use third party service providers or subcontractors as necessary to provide You with the Services. An example of such a service provider to Gloo is a cloud data storage provider such as Amazon Web Services.
Disputes. The parties will attempt to resolve all disputes, controversies, or claims arising under, out of, or relating to this Agreement, including the formation, validity, binding effect, interpretation, performance, breach, or termination of this Agreement and the arbitrability of the issues submitted to arbitration hereunder and non-contractual claims relating to this Agreement (each, a "Dispute"), in accordance with the procedures set forth in this Section. If any Dispute cannot be resolved through negotiations between the parties within 30 days of notice from one party to the other of the Dispute, such Dispute will be finally settled through binding arbitration ("Arbitration") under the commercial arbitration rules of the American Arbitration Association then in effect (the "Rules"). Either party may commence the Arbitration by delivering a request for arbitration as specified in the Rules. The Arbitration will be conducted before a sole neutral arbitrator selected by agreement of You and Gloo. If we cannot agree on the appointment of a single arbitrator within 30 days after either of us delivers a request for Arbitration, a neutral arbitrator will be selected as provided in the Rules. The arbitration will be conducted exclusively in the English language at a site specified by Gloo in Denver, Colorado, U.S.A. The award of the arbitrator will be the exclusive remedy of the parties for all claims, counterclaims, issues or accountings presented or plead to the arbitrator. The award of the arbitrator will require payment of the costs, fees and expenses incurred by the prevailing party in any such Arbitration by the non-prevailing party. Judgment upon the award may be entered in any court or governmental body having jurisdiction thereof. Any additional costs, fees or expenses incurred in enforcing the award may be charged against the party that resists its enforcement.
Applicable Law and Venue. This Agreement and the interpretation of the rights and obligations of the parties under this Agreement will be governed in all respects exclusively by the laws of the State of Colorado, U.S.A. as such laws apply to contracts between Colorado residents performed entirely within Colorado without regard to the conflict of laws provisions thereof. Subject to the Disputes section above, each party will bring any action or proceeding arising from or relating to this Agreement exclusively in the state or federal courts located in Denver, Colorado, U.S.A. You irrevocably submit to the personal jurisdiction and venue of any such courts in any such action or proceeding brought in such courts by Us.
Notices. Unless otherwise specified in this Agreement, You will provide any notices required or allowed under this Agreement to Gloo by postal mail to the address Gloo has provided to You. We may provide You with any notices required or allowed under this Agreement by sending You an email to any email address You provide to Us in connection with the Services or Your Account or by providing notice through Your Account. Notices provided to Gloo will be deemed given when actually received by Gloo. Notices provided to You will be deemed given 24 hours after posting to Your Account or sending via e-mail.
Entire Agreement. This Agreement includes any Order Form You enter into with Gloo under this Agreement. Unless You enter into an Additional Agreement with Gloo, this Agreement is the entire agreement between the parties with respect to the Services and supersedes any prior agreement or proposal, whether oral or written, and any other communications between You and Gloo, relating to the Services or any Services Data. This Agreement is entered into solely to benefit You and Gloo and there are no third party beneficiaries to this Agreement. Any conflicting or additional terms contained in additional documents or oral discussions are void (except for written agreement signed by both parties).
Additional Terms. All waivers by Gloo under this Agreement must be in writing or later acknowledged by Gloo in writing. Any waiver or failure by Gloo to enforce any provision of this Agreement on one occasion will not be deemed a waiver by Gloo of any other provision or of such provision on any other occasion. If any provision of this Agreement is held to be unenforceable, that provision will be removed to the extent necessary to comply with the law, replaced by a provision that most closely approximates the original intent and economic effect of the original to the extent consistent with the law, and the remaining provisions will remain in full force. The words "include", "includes", and "including" means "include", "includes", or "including," in each case, "without limitation." You may not assign or transfer this Agreement or any of Your rights under this Agreement (whether by operation of law or otherwise) and any such attempt is null and void, except that You may assign this Agreement in its entirety to a successor by way of merger, consolidation, or sale of all or substantially all of Your assets to an entity that assumes the business activities that are the subject of this Agreement. Gloo may assign or transfer this Agreement for any reason. The parties hereto are independent parties, not agents, employees or employers of the other or joint venturers, and neither acquires hereunder any right or ability to bind or enter into any obligation on behalf of the other.
Taxes. The fees and expenses due to Us as set forth in this Agreement shall be paid free and clear of any deduction or withholding on account of taxes. You shall be responsible for all sales, use, value-added, ad valorem or other taxes (including fees, tariffs, levies, duties or charges in the nature of a tax) imposed by any governmental entity upon the sale, use or receipt of the Services (other than taxes based solely on Our income). If and when We have the legal obligation to collect such taxes, We will invoice You the amount of such taxes, and We will pay such amount. For tax purposes, You represent and warrant to Us that the Services will be considered by the parties as delivered in the locations specified in the Order Form, or Your principal business address, if not otherwise specified in the Order Form.
Last updated August 2, 2019