Gloo Admin User Privacy Policy

This Admin User Privacy Policy (this "policy") describes how Gloo collects, uses, and shares your personal data when you access a Gloo platform as an administrative user, for example to administer or manage the services purchased by your organization from Gloo.

Gloo has other privacy policies describing how Gloo collects, uses, and shares your personal data when you use other Gloo services and offerings as a user on your own behalf. You should refer to the user privacy policy applicable to each Gloo service or offering to learn how Gloo collects, uses, and shares your personal data when you use that service or offering as a user on your own behalf.

If your information was collected by another party under their privacy policy, we may have to refer you to that party in order to exercise the choices regarding your data.

You can jump to particular topics by clicking the headings below:

  1. Types of Information We Collect
  2. Use and Processing of Information
  3. Sharing Of Information.
  4. Your Choices
  5. How We Protect Personal Information
  6. Miscellaneous
  7. Contact Information

1. Types of Information We Collect

The chart below provides examples of the types of data that we collect from you when you access a Gloo platform as an administrative user and how we use that information.
Context Types of Data Primary Purpose for Collection and Use of Data
Account Information We collect the username, email address, and password associated with your account, as well as any other information you provide to us through your account. We have a legitimate interest in identifying users and accounts in order to maintain security and provide tailored functionality.
Cookies and First Party Tracking We use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a web site is viewed. We have a legitimate interest in making our website operate efficiently.
Cookies and Third Party Tracking We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites information. We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Location Information We use technology in your device to determine your location, or information about your location is supplied to us by a third party. We have a legitimate interest in understanding our users and providing tailored services. In some contexts our use is also based upon your consent to provide us with location information.
Email Interconnectivity If you receive an email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains. We have a legitimate interest in understanding how you interact with our communications to you.
Mobile Devices We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website. We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Name We collect your name or surname in connection with your account or the use of our services. We have a legitimate interest in understanding administrative users of our services and ensuring accurate account information is provided.
Third Party Databases We may receive data about you from third party databases. Our use of third party database data is controlled by the privacy policy under which it was collected.
Website Interactions We use technology to monitor how you interact with our website. This may include information about your device or browser. We have a legitimate interest in understanding how you interact with our website to better improve it. We also have a legitimate interest in detecting and preventing fraud.
Web Logs We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We have a legitimate interest in monitoring our networks and the visitors to our websites.

Although the sections above describe our primary purpose in collecting your data, in many situations we have more than one purpose. As a result, our collection and processing of your data is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business. Please contact us using the information in this policy to learn more about the purposes for which we use any specific types of your data.

2. Use and Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

3. Sharing of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
  1. Your Organization. We share information about who is using our platforms and services on behalf of a particular organization with that organization.
  2. Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
  3. Other Disclosures with Your Consent. We may ask you to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
  4. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
  5. Service Providers. We share your information with service providers. Service providers help us to provide our services, provide technical support, and assist in the fulfillment of requests.

4. Your Choices

If your data was collected by Gloo under this policy, you can make the following choices regarding your data:
  1. Access To Your Personal Information. You may request access to your data by contacting us at the address described below. If required by law, we will grant you reasonable access to the data that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of data (if any) we share with third parties or affiliates for direct marketing.
  2. Changes To Your Personal Information. We rely on you to update and correct your personal information. Note that we may keep historical information in our backup files as permitted by law. If our services do not permit you to update or correct certain information contact us at the address described below.
  3. Deletion Of Your Personal Information. Typically we retain your data for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of data, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
  4. Objection to Certain Processing. You may object to our use of your data by contacting us at the address described below.
  5. Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
  6. Revocation Of Consent. If you revoke your consent for the processing of data then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

5. How We Protect Personal Information

Gloo has a Security, Privacy, and Compliance (SPC) Team that is responsible for establishing and enforcing a collection of trust standards that ensure systems and data is gathered, used, managed, and shared in accordance with applicable standards, laws and regulations. While no method of transmission over the Internet, or method of electronic processing or storage is fully secure and we cannot guarantee the security of your personal information, we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

The safety and security of your information also depends on you. You are responsible for keeping your account information and password secure and to notify us of any unauthorized use of your account promptly.

6. Miscellaneous

The following additional information relates to our privacy practices under this policy:

6. Contact Information

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Data Protection Officer
Gloo
831 Pearl Street
Boulder, CO 80305
support@gloo.us

If you are not satisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority.

Last Revised: June 17, 2019
Effective Date: June 17, 2019
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